Terms and conditions

This English translation is provided for information only. These terms and conditions are governed by Czech law; in case of any discrepancy, the Czech version prevails.

These terms and conditions apply to bookings of treatments at DH beauty atelier, whether you make them on the website, by phone or in person at the salon, and to purchases of gift vouchers. I have written them as clearly as I can. If anything is unclear, please ask me and I will be happy to explain.

1. Who I am

Treatments are provided by Denisa Homolková, Company ID No. 87972522, with her registered office at Na Pískách 519, 253 01 Hostivice, a natural person doing business under a trade licence, registered in the Trade Register. I am not registered for VAT.

The salon is located at Nebušická 93, 164 00 Praha 6 – Nebušice.

Contact: email rezervace@dh.progresium.cz, phone +420 608 431 183.

2. Bookings and conclusion of the contract

You can book an appointment on the website, by phone or in person at the salon.
Booking on the website involves the following steps: you choose a treatment and an appointment, log in or create an account, and in the summary you check the treatment, the appointment, the price, what is to be paid in advance and your details. Until you submit the booking, you can go back and change anything. You then confirm your agreement to these terms and conditions and submit the booking with the button ‘Book with obligation to pay’ (for a package, ‘Order package with obligation to pay’). The treatment must always be paid for, even if nothing is paid in advance.
The contract is concluded as soon as you receive the email confirming your booking. This email is sent automatically immediately after you submit the booking. If the treatment requires my approval, your booking is only a request and the contract is concluded only by the email in which I confirm the appointment. If I do not confirm the appointment, no contract is concluded and you pay nothing.
In the confirmation email you will receive a summary of the booking (the treatment, the appointment, the price, and what is to be paid and when) and these terms and conditions as a PDF in the version you agreed to, including information on the right of withdrawal and the withdrawal form. I keep a record of the booking and you can see it in your account on the website. The contract is concluded in Czech.
If you book by phone, I will draw your attention to these terms and conditions and send you the confirmation together with the terms and conditions by email. If you book at the salon, I will be happy to show you the terms and conditions or send them to you by email.
You can have no more than three upcoming appointments booked online at any one time. I will be happy to arrange a further appointment for you by phone.
On the website, an appointment must be booked at least 72 hours (3 days) before it starts. I will be happy to arrange an appointment at shorter notice for you by phone.

3. Price and payment

Treatment prices are shown on the website for each treatment and in the booking. They are final prices and nothing is added to them (I am not registered for VAT). The price shown at the time of booking applies.
When you book on the website, a deposit of 50% of the treatment price is paid in advance by bank transfer; for a package, the deposit is 50% of the price of the first visit. You will receive the payment details and a QR code immediately after booking and by email. The payment must be sent within 24 hours after booking, and in any case no later than the start of the appointment.
If the payment is not received within this period, I may cancel the booking and release the appointment. I will let you know by email. If the payment arrives after the cancellation, I will refund it within 14 days to the account it came from.
You pay the rest of the price at the salon after the treatment, in cash or by bank transfer using a QR code. If you buy anything else during your visit (for example a gift voucher or a package), it is added to the balance.
The deposit is counted towards the price of the treatment or package.

4. Packages and courses

A package is a fixed number of visits for the same treatment at a discounted price. By ordering a package, you undertake to take and pay for all the visits in the package.
When you order a package on the website, you pay a deposit of 50% of the price of the first visit in advance. You pay the rest of the package price at the salon at your first visit.
We arrange the further appointments of the package together at the salon or by phone. The same cancellation rules apply to them as to individual appointments (Article 5). In the event of late cancellation or a no-show, the visit is not deducted from the package; instead, a cancellation fee of 50% of the price of one visit (the package price divided by the number of visits) applies.
If you cancel the first visit of a package in time (Article 5(1)), the package order is also cancelled and I will refund everything you have paid.
A package must be used up within 12 months of the first visit. This period is extended by any time during which you cannot undergo the treatment for health reasons (for example during pregnancy) and by any time during which I was unable to offer you an appointment.
If you cannot complete a package for health reasons, I will refund the price of the unused visits. Visits that have already taken place are charged at the package price.
If you wish to end a package for any other reason, please let me know. I will refund what you have paid, less the visits that have already taken place, charged at the regular price of a single visit, i.e. without the package discount. By agreement, you can also transfer unused visits to another treatment or to another person.
A course is a recommended number of visits. You are not committed to taking them, and you pay for each visit separately.

5. Cancellation of an appointment by you

You can cancel an appointment free of charge no later than 24 hours before it starts: via the link in the confirmation email, in your account on the website, by email or by phone. I will refund any deposit paid within 14 days to the account it came from. If we agree on it, I will transfer the deposit to another appointment instead of refunding it.
Less than 24 hours before the start, the appointment can no longer be cancelled online; please call me or write to me. In the case of such a late cancellation, I will keep the deposit (50% of the appointment price) as a cancellation fee for the reserved time, which I can usually no longer offer to anyone else. I will refund the rest of the amount paid.
You do not pay a cancellation fee if you cancel the appointment within the 14-day period for withdrawal from the contract (Article 7). In that case, I will refund everything you have paid. In practice, the cancellation fee only applies to appointments booked on the website or by phone more than 14 days in advance and to appointments arranged in person at the salon.
If you do not attend your appointment and have not cancelled it in advance, the deposit (50% of the appointment price) is forfeited as a contractual penalty for the no-show. If you did not pay a deposit, I will not ask you for anything; I will only ask you to pay a deposit for your next booking.
If you are late, the treatment may be shortened so that the next appointment can start on time. The price remains the same. If you are more than 20 minutes late, I may no longer be able to carry out the treatment, and this is treated as a no-show.

6. Cancellation of an appointment by me

If I cannot keep an appointment (for example due to illness or equipment failure), I will let you know as soon as possible and offer you an alternative appointment. If none suits you, I will refund everything you have paid for the appointment within 14 days.
If I cancel an appointment less than 24 hours before it starts, you will also receive compensation from me equal to the deposit (50% of the appointment price), at your choice either as a discount on your next treatment or by bank transfer.

7. Withdrawal from the contract

If you concluded the contract at a distance, i.e. on the website, by email or by phone, you have the right as a consumer to withdraw from it without giving any reason within 14 days of the day on which it was concluded. If the contract is concluded in person at the salon, you do not have this right under the law.
All you need to do is send me a clear statement that you are withdrawing from the contract, by email to rezervace@dh.progresium.cz or by letter to my registered office address. You may use the model form at the end of these terms and conditions, but you do not have to. Cancelling an appointment via the link in the email or in your account on the website is also treated as withdrawal. The deadline is met if you send your statement before it expires. I will confirm receipt by email.
If you withdraw from the contract, I will refund all the money you have paid me under it without undue delay, and no later than 14 days after the withdrawal, using the same payment method you used, unless we agree otherwise. In that case no cancellation fee is charged.
If the appointment falls within 14 days of the conclusion of the contract, I will only provide the treatment if you expressly ask me to. On the website you do this by ticking the box in the summary; for a phone booking you do it verbally and I will confirm it to you by email. If you withdraw from the contract after I have started the treatment, you will pay a proportionate part of the price for what has already been provided. Once the treatment has been fully carried out, you can no longer withdraw from the contract for that treatment.
For a package, the proportionate part is calculated from the package price: the package price divided by the number of visits, multiplied by the number of visits that have already taken place.

8. Gift vouchers

You can order a gift voucher on the website on the Gift vouchers page or buy one at the salon. A voucher is for an amount in Czech crowns and can be used for any treatment or package.
When ordering on the website, you choose the amount and, if you wish, a name and a personal message for the voucher, and fill in your contact details. You submit the order with the button ‘Order with obligation to pay’. The contract is concluded as soon as you receive the email confirming the order, with the payment details.
You pay for the voucher by bank transfer using the details in the confirmation. As soon as the payment arrives, I will send you the voucher by email as a PDF. A voucher bought at the salon can be paid for in cash or by bank transfer using a QR code, and I will send you the PDF as soon as the payment arrives (immediately if you pay in cash). Each voucher has its own code.
A voucher is valid for 12 months from payment; the expiry date is stated on it. You can give the voucher as a gift, and it can be redeemed by someone other than the purchaser.
You redeem a voucher by entering its code when booking on the website, or by presenting it at the salon. One voucher can be used per visit. The value of the voucher is deducted from the price of the treatment and you pay any difference. If the treatment costs less, the remaining balance stays on the voucher until it expires.
Neither the voucher nor its balance can be exchanged for cash or used to pay for another gift voucher. Any unused balance is forfeited when the voucher expires. If you are unable to use the voucher in time, please get in touch with me before it expires and we will come to an arrangement.
You can withdraw from a voucher purchase concluded at a distance within 14 days in accordance with Article 7. I will refund the full amount paid or, if the voucher has already been partly used, the unused balance.
Protect the voucher code as you would money: anyone who knows the code can redeem the voucher. If you lose the PDF, I will send it to you again.

9. Health

Before your first treatment, we will fill in a short questionnaire about your health together. I process health data only with your explicit consent and only to assess whether and how you can safely undergo the treatment. You will find details on the Privacy policy page. Please do not write any health information in the booking note.
Please provide true and complete information and let me know about any change, for example pregnancy, breastfeeding, new medication, skin conditions or implants. Some treatments are not suitable in such situations.
If I find a reason why the treatment cannot be carried out safely, I will offer you another suitable treatment, or we will cancel the appointment and I will refund everything you have paid for it. In such a case you do not pay a cancellation fee.
I carry out treatments with professional care. Results may vary slightly from person to person. I will explain common skin reactions after a treatment, such as temporary redness, to you in advance.

10. Complaints

If the treatment was not carried out as agreed or with professional care, you can make a complaint. Please do so without undue delay after you discover the defect: in person at the salon (Nebušická 93, during opening hours), by email to rezervace@dh.progresium.cz or by phone on +420 608 431 183. Describe what is wrong and, if possible, attach a photo.
I will confirm receipt of your complaint by email, stating when you made it, what it concerns and how you would like it to be resolved.
You have the right to have the defect remedied, for example by having the treatment repeated or completed free of charge, or to a reasonable discount. If the defect cannot be remedied, you can also withdraw from the contract and get your money back. You choose how the complaint is to be resolved. If the method you choose cannot be carried out, we will agree on another.
I will deal with your complaint without undue delay, and no later than 30 days after you made it, unless we agree on a longer period. I will send you by email a confirmation that the complaint has been resolved, or the reasons why I am rejecting it. If I fail to meet this deadline, you can withdraw from the contract or claim a reasonable discount.
I will reimburse the costs you reasonably incurred in making the complaint.
Please let me know immediately of any adverse reaction of your skin or body after a treatment. If the problems are more serious, do not hesitate to see a doctor.

11. Out-of-court dispute resolution and supervision

If we cannot resolve a dispute between us, you can file a request for out-of-court dispute resolution with the Czech Trade Inspection Authority: Central Inspectorate – ADR Department, Gorazdova 1969/24, 120 00 Praha 2, email adr@coi.gov.cz, website coi.gov.cz/informace-o-adr, where the request can also be filed online. The request must be filed no later than one year from the day on which you first exercised your right with me.
Compliance with obligations towards consumers is supervised by the Czech Trade Inspection Authority (www.coi.gov.cz). For cosmetic services, some of these obligations are also supervised by the Public Health Authority of the Capital City of Prague (www.hygpraha.cz). Trade licensing is supervised by the competent Trade Licensing Office, and the protection of personal data by the Office for Personal Data Protection (www.uoou.gov.cz).

12. Account on the website

When you make your first booking on the website, an account is created for you. In it, you can see your appointments and cancel them.
Do not share your password with anyone. If you suspect that someone else knows it, change it and let me know. You can delete your account at any time, provided you have no upcoming appointment in it.

13. Personal data

How I handle your personal data is described on the Privacy policy page (dh.progresium.cz/en/privacy).

14. Final provisions

Matters not governed by these terms and conditions are governed by Czech law, in particular the Civil Code and the Consumer Protection Act.
I may change these terms and conditions. Your booking is governed by the version you agreed to when you made it; a package is governed by the version in force when it was ordered.
These terms and conditions are effective from 16 October 2026.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: Denisa Homolková, Na Pískách 519, 253 01 Hostivice, email rezervace@dh.progresium.cz
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the provision of the following services (*): …
Booking number: …
Ordered on (*): …
Name of consumer(s): …
Address of consumer(s): …
Signature of consumer(s) (only if this form is sent on paper): …
Date: …

(*) Delete as appropriate or complete the details.